We know riding is your passion and here at Rolf Prima, we take every step to make sure that you have the best performing wheels possible. To keep your Rolf Prima wheels performing at the highest level, we are here to help maintain and service your wheel set - no matter what you have put them through. Refresh your wheels with a factory direct service and inspection. Who knows your Rolf Prima wheels better than us?
Download our Wheel Service Form
**Please note our shipping address: 940 Wilson St. Eugene, OR 97402
Service options available
- Complete wheel service - Includes:
- Full hub service - Includes:
- Free hub conversion - Includes:
- Wheel rebuild - Includes:
- Bearing replacement or upgrade - Includes:
- Spoke Replacement - Includes:
- Tension and Truing - Includes:
Each Package Includes:
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Wheel inspection
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Bearing replacement
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Pawl spring replacement
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True and Tension
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Hub adjustment
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New rim decals
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New rim, spokes, nipples
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| Complete wheel service |
X
|
X
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X
|
X
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X
|
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| Full hub service |
X
|
X
|
X
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||||
| Free hub conversion |
X
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X
|
|||||
| Wheel rebuild |
X
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X
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X
|
X
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|||
| Bearing replacement or upgrade |
X
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X
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|||||
| Spoke replacement |
X
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X
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|||||
| true and tension |
X
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X
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HOW IT WORKS
Because getting back on your Rolf Prima wheels is important to us, we set the goal to have a quick turn around time on all service. We make every effort to ship your wheel within 3-5 business days of receiving it and possibly even shorter. If we can’t, we’ll call you to tell you why.
How to do it:
- Identify the service you think you need
- Download and fill out the Wheel Service Form - Locating the wheel serial number
- Contact your local Rolf Prima dealer. The shop where you bought the wheels is the best first step. Talk to them about the service you’d like and give them your wheel and Wheel Service Form. (If you have questions about what you need, you can call Rolf Prima directly). You’re done and the rest is up to your shop and us.
- If your favorite shop can’t help you, send us an email (info@rolfprima.com) or give us a call (541-868-1715) to set up a Return Authorization.
- After a Return Authorization number (RA#) is set up by Rolf Prima, ship the wheel back to Rolf Prima. Do not ship a wheel without an RA number. Pack the wheel(s) well, but please do not use "peanuts".
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: Service work resolved within 3 days of receipt of your wheels. In the event of unforeseen circumstances, you will be notified
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Enjoy!
Note: Help speed up the service time on your wheels.
Please send wheels back without a tire, tube, cassette, quick release and magnet. We cannot be responsible for these items if they come back with the wheel.
Complete wheel service: The full meal deal; our service techs inspect your wheel for wear, damage and anything that may affect the performance of the wheel. Replace bearings, true and tension.
- Brake track cleaned and inspected for wear and fatigue
- Rim and spoke bed cleaned and inspected for wear or fatigue
- Hub shell cleaned and inspected for wear or fatigue
- Full hub service - Includes everything from full hub service package
- Bearing adjustment
- Wheel true and tension specifications inspected and adjusted as needed
- Price includes bearings, springs (as applicable) and labor only. Please note: shipping charges and other parts may incur additional cost.
- Download Wheel Service Form
| Complete Wheel Service with standard bearings: |
Front
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Rear
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| All Rolf Prima wheel models (TT, road, cross, track, town, mountain .. ..) |
$125
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$195
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| Complete Wheel Service with ceramic bearings: (Note: not available for all models) |
Front
|
Rear
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| All Rolf Prima wheel models (TT, road, cross, track, town .. ..) |
$155
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$295
|
Not sure which hub you have? Check the Rolf Prima Hub Chart
** Pricing above reflects service for shipping within the US only.
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
Full hub service: It’s a good idea to service your hubs each season. Get them ready for the race season with new bearings and a full inspection from the factory.
- Inspect all hub parts including adjustment collar, free hub pawls and springs
- Replace bearings
- Rear wheel only - free hub is cleaned, lubed and adjusted as needed
- Replace pawl springs (as applicable)
- Price includes bearings, springs, and labor only. Please note: shipping charges and other parts may incur additional cost.
- Download Wheel Service Form
Not sure which hub you have? Check the Rolf Prima Hub Chart
| Full hub service with standard bearings: |
Front
|
Rear
|
| TdF6.0, TdF5.5 |
$120
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$240
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| TdF4.4, TdF3.4, TdF3.0, TdF2.4, TdF1.0, Carbon Disc |
$90
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$120
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| Tandem, Track, Town, XST, XR |
$90
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$120
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| Full hub service with ceramic bearings: |
Front
|
Rear
|
| Upgraded hubs: TdF4.4, TdF3.4 |
$105
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$215
|
** Pricing above reflects service for shipping within the US only, see more for international options
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
Free hub conversion: Transferring your wheels to a new bike and its Campagnolo, but your wheelset is Shimano? Upgrading your drive train to 11-speed? No problem. Almost Rolf Prima wheels can be converted to be 11-speed compatible and all Rolf Prima wheels can be converted between Shimano and Campagnolo. Original free hub and parts are returned with your wheel.
- Removal of old parts and installation of new freehub body and axle parts if needed (depends on wheel model year)
- Re-dish wheel
- Full true and tension
- Price includes freehub body, axle end caps, and axle (as needed) and labor only. Please note: shipping charges and other parts may incur additional cost.
- Download Wheel Service Form
Not sure which hub you have? Check the Rolf Prima Hub Chart
| Free hub conversion [10-spd to 10/11-spd, Shimano to Campagnolo & Campagnolo to Shimano: | Kit includes: |
Price
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| TdF6.0, TdF5.5, TdF4.4, TdF3.4, XST+, XST | Freehub, axle, end caps |
$255
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| TdF3.0 | Freehub, end caps |
$125
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| TdF2.4 | Freehub, end caps |
$125
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| XR | Freehub, end caps |
$150
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| Free hub conversion [11-spd to 11-spd, Shimano to Campagnolo & Campagnolo to Shimano: | Kit includes: |
Price
|
| TdF6.0, TdF5.5, TdF4.4, TdF3.4, XST+, XST | Freehub |
$210
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| TdF3.0 | Freehub |
$125
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| TdF2.4 | Freehub |
$125
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| Mountain Bike Hub conversions | Kit includes: |
Price
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| XST Hubs - 15mm to 9mm or 9mm to 15mm | axle parts, bearings |
$95
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| XR Hubs - 15mm to 9mm or 9mm to 15mm | axle parts, bearings |
$75
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| XST Hubs - 135mm to 142mm or 142mm to 135mm | axle parts, bearings |
$95
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| XR Hubs - 135mm to 142mm or 142mm to 135mm | axle parts, bearings |
$75
|
** Pricing above reflects service for shipping within the US only, see more for international options
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
Wheel Rebuild: Rebuild your tired or crashed wheel with a new rim, spokes, nipples, and decals. No need to trash your whole wheel if the hub is still in good shape.
- New rim, spokes, nipples, and decals
- Full rebuild: true, tension and stress-proofing
- During the rebuild your hub is inspected for needed service or adjustments
- Price includes rim, spokes, nipples, decals, and labor only. Please note: shipping charges and other parts may incur additional cost.
- Download Wheel Service Form
Wheel Rebuilds: (Per Wheel - Front or Rear)
All Carbon Models - $595
Vigor Alpha Stealth / Elan Alpha Stealth - $415
All Alloy coated rims w/ Ballistic Armor Coating - $415
All Alloy models (non-coated rims) - $315
Note: older wheels may need bearings or other services. If you are considering 11-speed compatibility, call us about your options. Need help in finding out your model year? Check out our wheel ID Chart** Pricing above reflects service for shipping within the US only, see more for international options
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
For complete rebuilds only you can send back just the hub, this will help speed up the process for us. *Make sure to fill out the Wheel Service Form with decal, rim and spoke type/color so we can properly rebuild your wheel.
Bearing replacement or upgrade to ceramic bearings:
Worn bearings slowing you down? Get a full new set of bearings or upgrade to ceramic for that added edge. Rear hubs are also cleaned and lubed during the bearing install.
- Replace bearings
- Rear wheel only - free hub is cleaned, lubed and adjusted as needed
- Price includes bearings and labor only. Please note: shipping charges and other parts may incur additional cost.
- Download Wheel Service Form
Not sure which hub you have? Check the Rolf Prima Hub Chart
| Standard Bearings: |
Front
|
Rear
|
| TdF4.4, TdF3.4, TdF3.0, TdF2.4, TdF1.2, TdF1.0 |
$60
|
$90
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| XST, XR, Tandem, Track, Town |
$60
|
$90
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| Ceramic Bearing upgrade: |
Front
|
Rear
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| TdF5.5, TdF4.4, TdF3.4, TdF3.0, Tdf2.4, XST+, XST |
$95
|
$215
|
** Pricing above reflects service for shipping within the US only, see more for international options
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
Spoke Replacement: Catch a pedal? - get it replaced by the factory. At the same time our service tech’s will perform a complete tensioning and truing on your wheel.
- Spoke and nipple replacement (individual)
- Tension and truing of complete wheel
- Price includes spoke up to 3 spokes & nipples, and labor only. Please note: Additional spokes and shipping may incur an additional charge.
- Price: $55 (+$4 for each additional spoke)
- Download Wheel Service Form
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
** Pricing above reflects service for shipping within the US only, see more for international options
Tension and truing: Rolf Prima wheels are known for not needing truing, however , f you hit something and your wheel needs a little work we can help.
- De-tension and re-tension all spokes
- True wheel
- Price includes labor only. Please note: additional parts and shipping may incur additional charges.
- Price: $50 (per wheel)
- Download Wheel Service Form
Note: Help speed up the service time on your wheel. Please send your wheels back without a tire, tube, cassette, quick release and/or magnet.
** Pricing above reflects service for shipping within the US only, see more for international options
** The services and the prices listed above are available to our North American riders only. Special arrangements for riders outside North America can be made, but the prices will vary depending on market prices, shipping and handling. For best results, please consult our “distributors” page prior, as many are able to provide similar services within their market. If no distributor is available where you ride, feel free to email us at info@rolfprima.com and we will help you make arrangements.
Repair Warranty:
Rolf Prima warrants repair work to be free from defects in material or workmanship for the period of 1 year. Repair Warranty applies only to parts installed as part of repair and does not cover original or existing parts or original labor. Claims for warranty must be accompanied by repair invoice/ receipt and original Wheel Service Form.
Waiver:
Due to the fact that Rolf Prima cannot know what the history or use of the wheel is at the time of service, Rolf Prima will do it's best to detect damage or wear in the components of the wheel. By sending the Wheel Service Form, signed or un-signed, I understand that some damage may not be detected by Rolf Prima and consequently the wheel could contain undetected damage. I hereby waive all claims against Rolf Prima for failure to detect damage to serviced wheel(s).
