Service
Something doesn't seem right with your wheel? We want to help you get back out there as quickly and efficiently as possible. Please see the steps below to determine what to do next. In most cases, the best first stop is your local bike shop to save time and cost in shipping. However, if your bike shop cannot help you, please contact us.
Step 1: Diagnosis
Please check the links to help diagnose the issue and determine next steps.
- - Rim damage. Did you hit something hard? Is your wheel suddenly out of true? See link.
- - Broken Spoke. See link.
- - Wheel out of true. Does your wheel appear not straight or round? See link.
- - Hub service. Does your wheel have a rough or loose feel when spinning? See link.
- - Routine Maintenance. Do you maintain your bike? We love you. See link.
Step 2: ID your wheels and locate your serial number
Identifying your wheel model and year, as well as locating your serial number, will help you get the right parts and service
- - ID Road or Tandem wheels. See link
- - ID Mountain or Gravel/ Adventure wheels. See link
- - Locate serial number. On newer wheels, the serial number is on the spoke bed between the valve hole and the first set of spokes. This is easily visible. On older wheels, the serial number may be next to the valve hole in the tire well. To see the serial number on older wheels, you will need to remove tire, tube and rim strip.
Step 3: Visit your local bike shop
The best first stop is your local bike shop. This saves you the cost and time of shipping to us. If your bike shop cannot provide the service you need, go to Step 4.
Step 4: Set up a Return Authorization [RA#]
If sending the wheel to us is the best next step, please fill out the Return Authorization Form to set up an RA. This allows us to get all of your contact and service information in advance. We will contact you with a RA#. Remember, you are responsible for the cost of shipping the wheels to and from Rolf Prima. Check out Bike Flights for better than average shipping rates.
Step 5: Ship the wheel(s) to us
- - Make sure the RA # is visible on outside of box. Do not ship without an RA #.
- - Help speed up the service time on your wheels. Please remove tire, tube, cassette, quick release and anything else before sending to us. We will not be responsible for these items if they come back with the wheel.
- - Pack and ship wheels to us. Please see our Wheel Packing tips. Pack the wheel(s) well, but please do not use "peanuts".
Please note our shipping address: 940 Wilson St. Eugene, OR 97402
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Factory Service Options
Service options available
- - Free hub conversion - See details:
- - Wheel rebuild - See details:
- - Bearing replacement or upgrade - See details:
- - Spoke Replacement - See details:
- - Tension and True - See details:
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Bearing replacement
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True and Tension
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Hub adjustment
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New rim decals
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New rim, spokes, nipples
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| Free hub conversion |
X
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X
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| Wheel rebuild |
X
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X
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X
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X
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| Bearing replacement or upgrade |
X
|
X
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| Spoke replacement |
X
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X
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| True and tension |
X
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X
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Free hub and axle conversion: Need to convert the drivetrain on your wheels? There are multiple options so contact us to regarding what you need. **You cannot convert a hub to be Boost from another spacing**
- - Removal of old parts and installation of new freehub body and axle parts if needed (depends on wheel model year)
- - Re-dish wheel
- - Full true and tension
- - Price includes freehub body, axle end caps, and axle (as needed) and labor only. Please note: shipping charges and other parts will incur additional cost.
Not sure which hub you have? Check our hub charts: Newer wheels and Older Wheels
| Free hub conversion [11-spd to 11-spd] | Kit includes: |
Price
|
| TdF4.4/ 5.5/ 6.0/ 7.0. XST4.4/ 5.5/ 6.0/ 7.0 | Freehub |
$210
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| TdF3.0 | Freehub |
$125
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| TdF2.4 | Freehub |
$125
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| Mountain Bike Hub conversions | Kit includes: |
Price
|
| XST Hubs - 15mm to 9mm or 9mm to 15mm | axle parts |
$95
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| XR Hubs - 15mm to 9mm or 9mm to 15mm | axle parts |
$75
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| XST Hubs - 135mm to 142mm or 142mm to 135mm | axle parts |
$95
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| XR Hubs - 135mm to 142mm or 142mm to 135mm | axle parts |
$75
|
Wheel Rebuild: Rebuild your tired or crashed wheel with a new rim, spokes, nipples, and decals. No need to trash your whole wheel if the hub is still in good shape.
- - New rim, spokes, nipples, and decals
- - Full rebuild: true, tension and stress-proofing
- - During the rebuild your hub is inspected for needed service or adjustments
- - Price includes rim, spokes, nipples, decals, and labor only. Please note: Additional parts will incur additional cost.
Wheel Rebuilds: (Per Wheel - Front or Rear)
- - All Carbon Models - $595
- - Vigor Alpha Stealth / Elan Alpha Stealth - $415
- - All Alloy coated rims w/ Ballistic Armor Coating - $415
- - All Alloy models (non-coated rims) - $315
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Bearing replacement or upgrade to ceramic bearings:
Get a full new set of bearings or upgrade to ceramic for that added edge. Rear hubs are also cleaned and lubed during the bearing install.
- - Replace bearings
- - Rear wheel only - free hub is cleaned, lubed and adjusted as needed
- - Price includes bearings and labor only. Please note: Additional parts will incur additional cost.
Not sure which hub you have? Check our hub charts: Newer wheels and Older Wheels
| Standard Bearings: |
Front
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Rear
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| TdF4.4, TdF3.4, TdF3.0, TdF2.4, TdF1.2, TdF1.0 |
$60
|
$90
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| XST, XR, Tandem, Track, Town |
$60
|
$90
|
| Ceramic Bearing upgrade: |
Front
|
Rear
|
| TdF5.5, TdF4.4, TdF3.4, TdF3.0, Tdf2.4, XST+, XST |
$95
|
$215
|
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Tension and truing: Rolf Prima wheels are known for not needing truing, however, if you hit something and your wheel needs a little work we can help.
- - De-tension and re-tension all spokes
- - True wheel
- - Price includes labor only. Please note: Additional parts will incur additional charges.
- - Price: $50 (per wheel)
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** The services and the prices listed above are available to our North American riders only. For international customers, please consult our International page for a distributor near you. If you are unable to obtain service, please email us at info@rolfprima.com and we will help you make arrangements.
Repair Warranty:
Rolf Prima warrants repair work to be free from defects in material or workmanship for the period of 1 year. Repair Warranty applies only to parts installed as part of repair and does not cover original or existing parts or original labor. Claims for warranty must be accompanied by repair invoice/ receipt and original Wheel Service Form.
Waiver:
Due to the fact that Rolf Prima cannot know the history or use of wheels sent to us for service, you understand by sending wheels to us for service that some damage may not be detected by Rolf Prima and consequently the wheel could contain undetected damage. By sending wheels to us, you waive all claims against Rolf Prima for failure to detect damage to serviced wheel(s).
